Thomas Pest Services Frequently Asked Questions

About Our Service Area

Thomas Pest Services proudly serves clients across the Capital District and Hudson Valley of New York, including Albany, Delmar, Guilderland, Latham, Slingerlands, Chatham, Hudson, Copake, Valatie, Mayfield, Northville, Millbrook, Rhinebeck, Stanfordville, Amsterdam, East Greenbush, Rensselaer, Troy, Clifton Park, Saratoga, Schenectady, Kingston, Saugerties, New Paltz and Lake George. We are a family‑owned, locally operated pest control company built on honesty, transparency and exceptional service. Below you’ll find answers to common questions about our pest management programs and what to expect when partnering with us.

General Pest Control & Process

What’s included in Complete Care pest service?

Our Complete Care plan provides comprehensive year‑round protection for your home or business. An initial inspection identifies existing pests and conditions conducive to infestations. We then customize a treatment plan that typically includes:

Exterior barrier treatments to prevent insects from entering.
Targeted interior treatments in kitchens, bathrooms, basements and attics.
Monitoring stations for ants, cockroaches and rodents.
Quarterly follow‑up visits to adjust treatments, remove webs and nests, and reapply protective barriers.

Complete Care customers also receive unlimited service calls between visits at no additional charge. This plan is ideal for families who want consistent protection without having to schedule one‑off treatments every time a new pest appears.

How often should I schedule pest control for my home?

Most homes in upstate New York benefit from quarterly service. Seasonal changes bring different pest pressures— ants and stinging insects in spring and summer, rodents and spiders in fall and winter—so quarterly visits allow us to proactively adjust treatments. Severe infestations (e.g., German cockroaches or mice) may require monthly visits for a short period until the problem is under control.

Do I need pest control if I don’t see any bugs?

Yes. Pests often remain hidden until populations are large. Preventive treatments stop infestations before they start. Our technicians look for entry points, moisture issues and conducive conditions that would otherwise go unnoticed. Proactive programs reduce the likelihood of costly damage and future infestations.

How do pest control technicians inspect my property?

Our licensed technicians perform a comprehensive inspection during your first visit. We walk the perimeter of your structure to look for gaps around windows, doors, utility penetrations and roofing. Inside, we inspect kitchens, bathrooms, attics, basements and crawl spaces for droppings, gnaw marks, nesting materials, moisture problems and conditions that attract pests. Afterward, we provide a detailed report and discuss a tailored treatment plan.

Are your pest control treatments safe for pets and children?

Thomas Pest Services uses Integrated Pest Management (IPM) and low‑impact products that minimize risk to your family and pets. Treatments are applied only where needed and in accordance with product labels. We recommend keeping pets and children away from treated areas until the products are dry. If you have special concerns, let us know—we can adjust our approach and discuss product options that best suit your household.

Can pest control help prevent allergies or asthma triggers?

Yes. Cockroaches, rodents, and dust mites are known asthma and allergy triggers. Regular pest control reduces allergens by eliminating infestations and cleaning up droppings and nests. Our exclusion and sanitation recommendations also help keep indoor air cleaner and safer.

How long does a typical pest control visit take?

A typical service call lasts 30–60 minutes, depending on the size of your property and the severity of the pest problem. Initial inspections may take longer because we thoroughly assess both the interior and exterior. Follow‑up visits usually take less time.

What should I expect during my first pest control appointment?

During your first appointment, we will:

Conduct a detailed inspection of the interior and exterior.
Identify pests and conducive conditions and share our findings with you.
Discuss treatment options and answer any questions.
Perform an initial treatment targeting current infestations.
Schedule follow‑up visits if you enroll in a service plan.

Do you offer one‑time pest control or ongoing maintenance plans?

Yes. We offer both single‑visit treatments for isolated issues and ongoing maintenance plans (quarterly or monthly) for continual protection. Ongoing plans are recommended for long‑term control and include free callback services should pests return between visits.

How do I prepare my home before a pest control treatment?

Preparation steps vary by pest. In general:

Clean and declutter to expose baseboards and corners where pests hide.
Store food in sealed containers and cover or remove items from countertops.
Vacuum and sweep floors to remove crumbs and debris.
Remove pets and cover aquariums during treatment.
For bed bug or flea services, additional prep such as laundering bedding and vacuuming upholstered furniture may be needed. We’ll provide specific instructions when you schedule your service.

Seasonal & Preventive Pest Control

What is year‑round pest control?

Year‑round pest control is a preventive program that addresses seasonal pest cycles. Our Complete Care plan includes quarterly visits timed to coincide with seasonal pest activity. For example, spring treatments focus on ants, stinging insects and emerging overwintering pests; summer visits address mosquitoes and ticks; fall focuses on rodents and spiders seeking shelter; and winter monitors and seals entry points.

When should I schedule mosquito and tick control?

Mosquitoes and ticks are most active from late spring through early fall . We recommend scheduling your first treatment in April before mosquito larvae hatch and continuing monthly through September . If you live near wooded areas or have a history of high tick activity, starting earlier in April and ending later in October may be beneficial.

How do pests change with the seasons in New York?

Spring: Carpenter ants, termites and stinging insects emerge as temperatures rise. Rodents may still be indoors from winter.
Summer: Mosquitoes, ticks, flies and occasional invaders like earwigs and centipedes are common.
Fall: Stink bugs, lady beetles and cluster flies seek shelter; rodents and spiders move indoors.
Winter: Mice and rats take refuge in attics and basements. Silverfish and cockroaches may be active inside heated buildings. Understanding these patterns helps us time treatments to intercept pests before they become problematic.

Should I have winter pest prevention services?

Yes. Winter exclusion is crucial. Mice, rats, squirrels and other wildlife often enter structures during cold months. By sealing entry points, maintaining traps and monitoring your home, we stop winter pests and prevent them from breeding inside. Our winter services also address moisture issues that can lead to mold and attract pests like silverfish.

How can I prepare my yard for fall pest control?

Remove leaf litter and yard debris where pests overwinter.
Trim vegetation away from your home to reduce harborage for rodents and insects.
Store firewood away from the structure and elevate it off the ground.
Inspect and repair screens and weather stripping on doors and windows. Taking these steps, combined with a professional fall treatment, reduces the risk of pests overwintering in your home.

Why is year‑round pest control better than seasonal only?

Pest pressures don’t disappear after a single treatment. Eggs and larvae can remain hidden for months. Year‑round service ensures that new generations are controlled, conditions are monitored regularly and any new pest activity is addressed promptly. It also provides peace of mind and often costs less over time than multiple emergency treatments.

Insect Pests

How to get rid of ants in walls?

Ants often nest within wall voids and travel through electrical conduits or plumbing pipes. To eliminate them:

Identify the species. Carpenter ants, odorous house ants and pavement ants require different strategies.
Bait strategically. Place ant baits near trails and entry points. Avoid spraying over the bait, as this can deter ants from feeding.
Seal entry points. Use caulk to seal cracks around windows, doors and siding.
Address moisture issues. Fix leaks and improve ventilation to discourage nesting.
Call a professional. Carpenter ants can damage structural wood; our technicians locate nests and apply targeted treatments that penetrate wall voids.

What is the best treatment for carpenter ants?

Carpenter ants require a combination of baiting and residual treatments. We use slow‑acting baits that workers carry back to the colony, combined with dust or liquid applications in galleries and voids. It’s important to remove moisture sources and decaying wood around your property, as carpenter ants are attracted to damp environments.

How do I identify and remove wasp nests safely?

Wasps commonly build nests in eaves, soffits and shrubs. To remove them safely:

Identify the species. Paper wasps build exposed umbrella‑shaped nests; yellowjackets often nest in wall voids or ground cavities.
Wear protective clothing. Use gloves, long sleeves and eye protection.
Treat at night. Wasps are less active after dusk. Apply an aerosol insecticide designed for wasps directly into the nest entrance.
Do not stand directly below overhead nests. If you are allergic or uncomfortable, contact a professional. Our team uses extension poles and protective gear to remove nests safely.

When is mosquito season and how can I prevent bites?

Mosquito season in New York typically runs from May through September. To reduce bites:

Eliminate standing water in bird baths, gutters, buckets and plant saucers.
Use larvicide in ponds and rain barrels to prevent larvae from developing.
Install or repair screens on windows and doors.
Apply EPA‑approved repellents containing DEET, picaridin or oil of lemon eucalyptus.
Consider professional mosquito treatments. Our barrier sprays and misting systems reduce adult mosquito populations around your yard.

How effective is eco‑friendly mosquito control?

Eco‑friendly mosquito control uses biological larvicides and botanical adulticides derived from natural ingredients (e.g., pyrethrum). When applied correctly and at the appropriate intervals, these products can significantly reduce mosquito populations without harming beneficial insects or the environment. They may require more frequent applications than synthetic chemicals but provide peace of mind for families who prioritize green solutions.

How to control spiders in basements and attics? Spiders feed on other insects, so controlling underlying pest populations is key. Tips include:

Reduce clutter to eliminate hiding spots.
Vacuum webs and egg sacs regularly.
Seal gaps around pipes and utility lines.
Install dehumidifiers in damp basements to deter insects and spiders.
Use sticky traps in corners to monitor activity.
If you notice venomous species (e.g., brown recluse), contact us for professional treatment.

What are the signs of a cockroach infestation?

Droppings resembling coffee grounds or pepper.
Shed skins and egg cases (oothecae) behind appliances or in cabinets.
Musty odor in heavy infestations.
Seeing roaches during the day, which indicates large populations.

If you suspect an infestation, schedule an inspection promptly. Cockroaches reproduce quickly and can carry allergens and pathogens.

How do I get rid of silverfish in my home?

Silverfish thrive in warm, humid environments and feed on paper, glue and starches. Control steps include:

Reducing humidity with dehumidifiers and proper ventilation.
Sealing cracks around baseboards and pipes.
Removing food sources by storing books, clothing and flour products in sealed containers.
Using desiccant dusts (e.g., diatomaceous earth) in attics and crawl spaces.
Vacuuming regularly to remove eggs and fecal matter.
Persistent or widespread infestations may require professional treatment.

Rodent & Wildlife Control

How to tell if I have mice or rats in my attic?

Mice and rats leave distinct signs:

Droppings: Mouse droppings are small (1/4 inch), while rat droppings are larger (1/2 inch) with blunt ends.
Gnaw marks: Rat gnaw marks are broader, and rats can chew through heavier materials.
Noise: Rats tend to be louder at night and may gnaw or scratch in walls and ceilings. Mice are quieter but often found near food sources.
Footprints: Sprinkle flour or baby powder near suspected pathways; larger prints indicate rats.

Regardless of species, we recommend a professional inspection to identify entry points and customize a removal and exclusion plan.

What is the humane way to remove squirrels from my home?

Humane squirrel removal involves:

Inspection to locate entry holes and nesting sites.
One‑way exclusion devices that allow squirrels to exit but not re‑enter.
Live trapping if necessary, followed by relocation in accordance with local wildlife regulations.
Sealing entry points with metal flashing or hardware cloth.
Sanitizing and repairing damage caused by nesting.

Attempting to trap or handle squirrels yourself can be dangerous; professionals ensure humane and legal removal.

How do you seal a home to prevent rodent entry?

Rodent exclusion includes:

Sealing gaps larger than 1/4 inch around doors, windows, soffits and utility penetrations with caulk, steel wool or metal mesh.
Installing door sweeps and repairing damaged screens.
Capping chimneys and covering vents with hardware cloth.
Trimming tree branches away from roofs to prevent access.
Maintaining sanitation by storing food in airtight containers and cleaning up spills. We combine exclusion with trapping and monitoring to ensure rodents cannot re‑enter.

What should I do if I find bats in my chimney?

Never attempt to remove bats by yourself—bats are protected in many states and can carry rabies. Contact a licensed wildlife professional. We perform bat exclusion during appropriate seasons (usually late summer) using one‑way devices. After bats vacate, we seal entry points and can install bat houses nearby to provide an alternative roost.

How can I get rid of raccoons safely?

Raccoons are clever and strong; improper removal can lead to property damage or injury. Our process includes:

Inspection to identify dens and damage.
Humane trapping using baited cages.
Relocation in compliance with state regulations.
Exclusion of access points such as chimney caps, soffits and attic vents.
Cleanup and sanitation to remove droppings and repair damage.

What wildlife damage repair services do you offer?

Wild animals can tear insulation, chew wiring and soil attics. We provide:

Insulation replacement and sanitization after rodent or bat infestations.
Repair of fascia, soffits and trim damaged by raccoons or squirrels.
Screening of vents and gables to prevent re‑entry.
Attic restoration including deodorizing and disinfecting.

Can you remove groundhogs or skunks from my yard?

Yes. We offer humane trapping and relocation for nuisance wildlife such as groundhogs, skunks and opossums. We also provide exclusion and habitat modification recommendations to discourage future denning.

How do you handle beaver damage near homes?

Beavers can flood properties by building dams. Our wildlife team collaborates with landowners and, if necessary, state agencies to remove dams, install flow devices and relocate beavers where permitted. Each situation is unique and must comply with local regulations.

Bed Bug Services

How to know if I have bed bugs after traveling?

Look for these signs:

Small, red welts in a line or cluster on your skin.
Rust‑colored stains or dark spots (excrement) on sheets and mattresses.
Shed skins and eggs (tiny, white and sticky) in mattress seams or bed frames.
A sweet, musty odor in severe infestations. Inspect luggage and clothing before bringing them inside.

If you suspect bed bugs, schedule a professional inspection promptly to prevent a widespread infestation.

What are the signs of bed bugs in my mattress or furniture?

In addition to bites, check:

Seams, tufts and piping of mattresses for live bugs (flat, reddish‑brown and apple seed–sized).
Cracks and crevices in headboards, bed frames and nightstands.
Upholstered furniture seams and under cushions.
Baseboards and carpet edges near the bed. Early detection makes treatment easier and less costly.

How does heat treatment for bed bugs work?

Heat treatment raises the temperature of infested rooms to 120–140°F (49–60°C) for several hours. Bed bugs and their eggs cannot survive sustained heat above 120°F. Our team uses specialized heaters and temperature sensors to ensure lethal temperatures are reached in all affected areas. Heat treatment is chemical‑free and typically eliminates bed bugs in a single day.

How long does bed bug treatment take?

The duration depends on the method. Heat treatments usually take 6–8 hours, including setup and monitoring. Chemical treatments may require two or three visits over several weeks to address eggs and newly hatched nymphs. We will provide a timeline based on the severity of your infestation and the chosen method.

Can I get rid of bed bugs without chemicals?

Non‑chemical options include heat treatment, steam treatment and encasements. Heat and steam kill all life stages on contact, while encasing mattresses and box springs traps any remaining bugs. However, chemical residuals may still be needed for severe infestations or in hard‑to‑reach areas. We tailor our approach to your situation and preferences.

Do you offer bed bug inspections for hotels or rental properties?

Yes. We perform routine inspections using visual inspections, monitoring devices and canine detection. Regular inspections allow hospitality and multi‑unit property managers to catch infestations early and protect guests and residents.

Home Improvement & Pest Exclusion

What is pest exclusion, and why is it important?

Pest exclusion involves physically sealing off entry points to prevent pests from entering your home or business. It is a key component of Integrated Pest Management and reduces reliance on pesticides. Exclusion keeps rodents, bats, birds and insects out, protecting your property from damage and health risks.

How do you seal gaps and cracks to keep pests out?

We use a variety of materials:

Copper or stainless‑steel mesh stuffed into gaps, covered with sealant.
High‑quality caulk or expanding foam for smaller cracks.
Sheet metal or hardware cloth for larger openings around soffits and vents.
Door sweeps and weather stripping on exterior doors. Our technicians inspect your structure and recommend customized exclusion solutions.

What are the best materials for crawl space pest protection?

A well‑protected crawl space should include:

Vapor barriers to reduce moisture.
Sealed vents with hardware cloth to allow airflow but block pests.
Insulation covers that deter rodents and insects.
Dehumidifiers to maintain humidity below 50%. Proper crawl space encapsulation not only keeps pests out but also improves energy efficiency and indoor air quality.

How do soffit and vent barriers work to prevent pests?

Soffit and vent barriers (screens or perforated metal covers) allow air to circulate while blocking pests. They prevent birds, bats, rodents and insects from entering attic spaces through roofline gaps. Installation should include overlapping seams and secure fasteners to deter gnawing animals.

Can pest exclusion save money on repeated treatments?

Yes. By addressing structural vulnerabilities, exclusion reduces the need for frequent pesticide applications and emergency visits. While initial costs may be higher, long‑term savings come from decreased pest pressure, less property damage and improved energy efficiency.

What home improvements reduce the risk of pest infestations?

Fixing roof leaks and plumbing issues to eliminate moisture.
Replacing damaged weather stripping and screens.
Trimming trees and shrubs away from the house.
Installing gutter guards to prevent clogs and standing water.
Using pest‑resistant building materials such as pressure‑treated wood and composite siding.

Pricing & Service Comparison

How much does pest control cost in Albany, NY?

Pricing depends on the pest type, severity and property size. In Albany and surrounding towns, one‑time treatments for common pests typically range from $150 to $300 . Quarterly maintenance plans start at $35–$55 per month and include inspections and follow‑up treatments. Bed bug and wildlife services involve more labor and equipment and may cost $800–$2,000. We offer free estimates and will customize a solution to meet your needs and budget.

What’s the difference between one‑time pest control and Complete Care?

One‑time services address a specific infestation but do not provide ongoing protection. Complete Care is our preventive program that includes regular visits, monitoring and free callbacks. It’s designed for homeowners who want peace of mind and long‑term control.

Do you offer free pest inspections?

Yes. We provide complimentary inspections and quotes for residential and commercial properties. During the inspection, we identify pests, risk factors, and discuss treatment options.

Are your pest control services covered by warranties or guarantees?

All of our annual plans include a satisfaction guarantee. If pests return between scheduled visits, we will re‑treat at no additional cost. We also guarantee our wildlife exclusion work against re‑entry for a specified period.

How do you compare to DIY pest control products?

Over‑the‑counter products can provide short‑term relief but often fail to eliminate the source of the problem. Our licensed technicians use professional‑grade materials, advanced equipment and targeted strategies that are not available to the general public. We also provide exclusion and sanitation recommendations that DIY treatments overlook.

Can I customize my pest control service plan?

Absolutely. We tailor our plans to your property, budget and pest pressures. You can choose from one‑time services, quarterly or monthly plans, or add specialized treatments (e.g., mosquito control, wildlife exclusion). Our goal is to provide the right level of protection for your specific situation.

Relationship‑Based Service & Trust

What does relationship‑based pest control mean?

We view pest control as a partnership. Our technicians take the time to understand your concerns, explain our findings and recommend preventive steps. We strive to build long‑term relationships rather than just providing one‑off treatments. This approach ensures that we understand your property’s unique needs and can adapt our services over time.

How do you ensure honesty and transparency with customers?

Our commitment to honesty and transparency has made us one of the region’s most trusted pest control companies. We provide clear pricing, explain what treatments we’re applying and why, and report our findings after each visit. We never upsell unnecessary services and will always suggest the most effective and cost‑efficient solution.

What should I look for in a local pest control company?

Licensing and certifications. Ensure the company is licensed and uses trained technicians.
Experience with local pests. Companies familiar with Albany‑area pests will know seasonal patterns and effective treatments.
Transparent pricing and guarantees. Look for clear service agreements and satisfaction guarantees.
Reviews and referrals. Check online reviews and ask neighbors or friends for recommendations.
Commitment to safety and the environment. Choose providers who use Integrated Pest Management and eco‑friendly products when possible.

Why choose a family‑owned pest control company?

Family‑owned businesses often provide more personalized service and are deeply invested in the communities they serve. We understand the unique challenges of upstate New York homes and businesses, and our reputation depends on the satisfaction of our neighbors. Supporting local, family‑owned companies also helps strengthen the local economy.

How do your technicians stay trained and up to date?

Our team undergoes ongoing training on the latest pest management techniques, products and regulations. We participate in industry conferences, webinars and certification programs. This ensures we use the most effective and safe methods available and maintain compliance with state and federal guidelines.

Wildlife Removal Specific

How do you capture and relocate wildlife safely?

We use humane live traps sized appropriately for the species (e.g., raccoons, skunks, squirrels). Traps are checked frequently to minimize stress. Captured animals are relocated to approved habitats per state regulations. After removal, we implement exclusion measures to prevent re‑entry.

Can you help if wildlife has damaged my home’s structure?

Yes. Beyond removal, our wildlife team can repair chewed wiring, replace soiled insulation, and fix fascia, soffits and rooflines damaged by animals. We also sanitize and deodorize affected areas to prevent health hazards.

What should I do if I find a wild animal inside my home?

Stay calm and avoid approaching the animal. Close interior doors to confine it to one area if possible, and call our emergency wildlife removal line. Do not attempt to trap or handle the animal yourself, as it may bite or scratch.

Do you offer emergency wildlife removal services?

Yes. We provide 24/7 emergency wildlife removal for situations where animals are inside living spaces or posing an immediate threat. Our technicians respond quickly to safely remove the animal and secure your home.

How do you prevent wildlife from returning after removal?

After removal, we conduct a thorough exclusion and sanitation process:

Seal entry points with durable materials.
Install barriers and chimney caps.
Remove attractants such as accessible pet food, bird feeders and unsecured trash.
Provide habitat modification advice to make your property less appealing to wildlife.